TRAINER FINDER
Making it easier for users to find suitable Trainers and Clients
DEFINING PROBLEM
WHAT IS TRAINER FINDER?
Trainer Finder is a mobile app that connects self-employed trainers and clients based on location, goals, and preferences. It offers features like Ad posting, live training sessions, secure in-app communication, and a supportive community. The platform ensures a seamless and personalized experience for both trainers and clients through separate interface.
PROBLEM STATEMENT
Users find it challenging to locate verified trainers within their area, often resorting to referrals and advertisements, which are time-consuming and unreliable. This results in Studies show that approximately 20–30% of trainers and tutors in various fields have difficulty reaching their target audience, while 25–40% of people struggle to find a suitable trainer or tutor who meets their needs. By addressing these issues, we can significantly improve the experience for both trainers and clients, ensuring that they can find each other easily and effectively.
RESEARCH & ANALYSYS
USER INTERVIEWS
I interviewed 5 clients and 5 self-employed trainers to understand user needs and their pain points in finding or offering personalized training.
PERSONAS
From the insights gathered, I identified common goals and pain points among the target audience and created two detailed personas based on this data, one for trainers and the other for clients.
Trainer
Client
CUSTOMER JOURNEY MAP
This map captures their actions, emotions, and pain points throughout their journey.
By detailing the experiences of both trainers and clients, from planning to final interaction, I was able to identify where challenges occur and where the experience breaks down.
IDEATION
TASK FLOW
Using insights from the journey map, I developed primary task flows for both trainers and clients to ensure that each step of their journey was well-defined and tailored to their needs. I then designed a user flow that outlined the specific actions required for users to complete tasks efficiently and intuitively.
User Flow
DESIGN
WIREFRAMES
Using insights from the journey map, I developed primary task flows for both trainers and clients to ensure that each step of their journey was well-defined and tailored to their needs. I then designed a user flow that outlined the specific actions required for users to complete tasks efficiently and intuitively.
TRAINER FLOW
Trainers can search for specific ads posted by clients. When they find an interesting ad, they can communicate with the client to discuss further business.
COMMUNITY
In addition to addressing the core problem, I personally built a community section for both trainer and client flow to engage users with the application.
CLIENT FLOW
Clients can search for specific trainer profiles. When they find an interesting profile that matches their requirements, they can communicate with the trainert to discuss further business.
AD POSTING
This feature allows both trainers and clients to create and share customized ads within the app. This helps users easily discover relevant trainers or clients, boosting visibility and engagement on the platform.
USABILITY TESTING
We tested the trainer finder app with target users, receiving highly positive feedback. Users found the navigation easier and were generally satisfied with the design. gathered insights through direct interviews and implemented minor design improvements based on the feedback. These changes led to smoother workflows and a steady rise in user adoption and engagement.
LEARNINGS
Through user interviews and usability testing, I learned the importance of deeply understanding user needs and continuously refining designs. Each iteration made the platform more intuitive and user-friendly. Staying flexible in my design approach helped address diverse user challenges, reinforcing the value of a user-centered and iterative development process.
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